7-day money-back guarantee: cancel within 7 days of buying and we refund you. Your statutory rights are not affected.
Asking for your money back
Send us a WhatsApp message within 7 days of your purchase and include the phone number or email address you used to order. The refund goes back to the way you paid.
Changing your mind after day 7
For 14 days after the day you buy, UK law still lets you cancel a service ordered online or by message. When you asked for your plan to start straight away, the refund is what you paid less the part of the plan already used by the day you contact us. Without that request, you get everything back.
Once 14 days have passed
Your plan carries on until the end of the time you paid for. It won't renew by itself; buying another plan is your choice.
Your consumer rights
The guarantee adds to the rights UK consumers already have. Your statutory rights are not affected.